1. Definitions
In this Privacy Policy, the following terms carry the meanings set out below:
- "bis77", "we", "us", or "our" refers to the bis77 online betting platform operating at bis77.cam and all associated digital services.
- "User", "you", or "your" refers to any individual who accesses, browses, registers for, or otherwise uses the bis77 platform.
- "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, including name, date of birth, email address, phone number, residential address, financial details, and device identifiers.
- "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
- "Third Party" means any individual or organization other than the User and bis77, including payment processors, identity verification providers, and analytics services.
- "Cookies" refers to small text files stored on your device by a website, used to recognize returning visitors and store user preferences.
2. Information We Collect
2.1 Information You Provide Directly
When you create an account, make a transaction, contact our support team, or otherwise interact with the bis77 platform, we may collect the following categories of personal information:
- Identity Information: Full legal name, date of birth, gender, nationality, and a copy of your Indonesian identity document (KTP or passport) submitted during KYC verification.
- Contact Information: Email address, mobile phone number, and residential address in Indonesia.
- Financial Information: Bank account details (bank name, account number, and account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and other supported banks; e-wallet account identifiers for OVO, DANA, GoPay, ShopeePay, and LinkAja; transaction history including deposits, withdrawals, and bet records.
- Account Credentials: Username and encrypted password. We do not store passwords in plain text at any point.
- Communications: Content of messages sent to our customer support team, including live chat transcripts and email correspondence.
2.2 Information Collected Automatically
When you access the bis77 platform, we automatically collect certain technical information about your device and browsing behavior:
- Device Information: Device type, operating system, browser type and version, screen resolution, and device language settings.
- Usage Data: Pages visited, features used, time spent on the platform, bet history, game preferences, and click-through patterns.
- Network Information: IP address, approximate geolocation derived from IP address, and internet service provider (ISP) information.
- Cookie and Tracking Data: Information collected via cookies, web beacons, and similar tracking technologies as described in Section 7 of this policy.
2.3 Information from Third Parties
We may receive additional information about you from trusted third-party sources, including:
- Identity verification and KYC service providers who confirm the authenticity of your identity documents.
- Payment processors and banking partners who facilitate transactions on the platform.
- Fraud prevention and anti-money laundering screening services.
- Analytics providers who aggregate anonymized data about platform usage patterns.
3. How We Use Your Information
bis77 processes your personal data only for specific, legitimate purposes. We use your information to:
- Provide and Manage Your Account: Create and maintain your player account, verify your identity through KYC procedures, and enable you to access all platform features.
- Process Transactions: Facilitate deposits and withdrawals via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, and others) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and maintain accurate records of all financial activity on your account.
- Deliver Customer Support: Respond to inquiries, resolve disputes, and provide assistance in Indonesian or English through our 24/7 support channels.
- Ensure Platform Security: Detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, underage gambling, and other prohibited activities.
- Comply with Legal Obligations: Meet anti-money laundering (AML), know-your-customer (KYC), and other regulatory requirements applicable to internationally licensed gaming operators.
- Improve Platform Performance: Analyze usage patterns to enhance the user experience, optimize platform features, and develop new products relevant to Indonesian players.
- Send Service Communications: Notify you of account activity, security alerts, changes to our policies, and important operational updates. These communications are not optional and form part of the service.
- Marketing and Promotions: With your consent, send you information about promotions, bonuses, and offers relevant to the bis77 platform. You may opt out of marketing communications at any time by contacting [email protected].
- Responsible Gaming Monitoring: Identify patterns of potentially problematic gambling behavior and offer responsible gaming interventions in accordance with our obligations as a licensed operator.
4. Legal Basis for Processing
bis77 processes your personal data on the following legal grounds:
- Contractual Necessity: Processing is required to perform the contract between you and bis77 — specifically, to provide you with access to betting services, process transactions, and maintain your account.
- Legal Obligation: Processing is necessary for bis77 to comply with applicable KYC, AML, and gaming regulatory requirements under our international operating licenses.
- Legitimate Interests: Processing is necessary for bis77's legitimate business interests, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights.
- Consent: Where you have provided explicit consent — for example, for marketing communications — we process your data on that basis, and you may withdraw consent at any time.
5. Sharing Your Information
5.1 Third-Party Service Providers
bis77 may share your personal data with carefully selected third-party service providers who assist us in delivering our services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection standards. Categories of third parties include:
- Payment processing partners and banking institutions in Indonesia.
- Identity verification and KYC providers.
- Fraud detection, anti-money laundering, and cybersecurity services.
- Cloud hosting and infrastructure providers.
- Customer support platform providers.
- Analytics and platform optimization services (using anonymized or aggregated data where possible).
5.2 Legal and Regulatory Disclosure
We may disclose your personal data to law enforcement agencies, regulatory authorities, or other government bodies when required to do so by law, court order, or in response to a valid legal process. We will notify you of such disclosures to the extent permitted by applicable law.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or part of bis77's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled.
5.4 No Sale of Personal Data
bis77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used exclusively to provide, improve, and secure the bis77 service.
6. Data Retention
bis77 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following considerations:
- Active account data is retained for the lifetime of your account plus a minimum of five years following account closure, in accordance with international AML record-keeping standards.
- Transaction records are retained for a minimum of five years from the date of each transaction.
- KYC documentation is retained for five years after the end of the business relationship.
- Customer support correspondence is retained for three years from the date of the interaction.
- Where retention is required by law or regulatory obligation, we will retain data for the legally mandated period regardless of account status.
When data is no longer required, we delete or anonymize it in a secure manner consistent with industry best practices.
7. Cookies and Tracking Technologies
bis77 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use are:
- Strictly Necessary Cookies: Essential for the platform to function, including session management, login state, and security tokens. These cannot be disabled.
- Performance and Analytics Cookies: Help us understand how users interact with the platform by collecting anonymized usage data such as pages visited, session duration, and error reports.
- Functionality Cookies: Remember your preferences such as language settings, display options, and previously entered information to improve your experience.
- Marketing Cookies: Used, with your consent, to deliver relevant promotional content based on your interests and platform activity. You may opt out of these via your account settings or by contacting support.
Most web browsers allow you to manage cookie preferences through browser settings. Disabling strictly necessary cookies may impair your ability to use the bis77 platform. For detailed guidance on managing cookies, refer to your browser's help documentation.
8. Data Security
bis77 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
- Secure Data Storage: Personal data is stored on secure servers protected by firewalls, intrusion detection systems, and access controls.
- Access Controls: Access to personal data within bis77 is restricted on a need-to-know basis. Staff members with access to sensitive data undergo regular security training.
- Two-Factor Authentication: Available for all player accounts to add an additional layer of login security.
- Regular Security Audits: Our platform and infrastructure undergo periodic security assessments and penetration testing by qualified third-party specialists.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you become aware of any unauthorized use of your account or suspect a security breach, please contact us immediately at [email protected].
9. Your Rights
Subject to applicable law, you have the following rights regarding your personal data held by bis77:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
- Right to Data Portability: Request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to our processing of your personal data for direct marketing purposes at any time.
- Right to Withdraw Consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our support team at [email protected]. We will respond to all requests within 30 calendar days. We may need to verify your identity before processing any request.
10. International Data Transfers
bis77 operates internationally and your personal data may be transferred to and processed in countries outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to or higher than the protections available in Indonesia. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions that maintain adequate data protection frameworks recognized under international standards.
11. Children's Privacy
The bis77 platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, void any associated transactions, and delete all personal data linked to that account. If you believe a minor has registered on the bis77 platform, please contact us immediately at [email protected].
12. Changes to This Privacy Policy
bis77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email notification to the address on file or through a prominent notice on the bis77.cam website. The "Last Updated" date at the top of this policy reflects when the most recent revision was made. Your continued use of the platform after any changes constitutes acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your data.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our dedicated privacy team:
- Email: [email protected]
- Customer Support: Available 24/7 via live chat on the bis77 platform, with Indonesian-speaking agents available at all times.
- Response Time: Privacy-related requests will be acknowledged within 3 business days and fully responded to within 30 calendar days.